This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from our website, contact me, or otherwise use my services through oliviagioielli.com.

What data do we collect?
Olivia Gioielli collects the following data:

• contact information (such as name, postal address, email address, and mobile or another telephone number);
• username and password;
• payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
• customer service information (such as customer service inquiries, comments, and repair history);
• photographs, comments and other content you provide;
• information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
•  purchase and transaction information;
• location data (such as data derived from your IP address, country and/or zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
• clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies (see our Cookie Policy);
•  information we may obtain from our third-party service providers; and
• other personal information we obtain through our Channels.

How do we collect your data?
You directly provide Olivia Gioielli with most of the data we collect. We collect data and process data when you:

• register online or place an order for any of our products or services;
• voluntarily complete a customer survey or provide feedback on any of our message boards or via email;
• use or view our website via your browser cookies

How will we use your personal data?
I rely on several legal bases to collect, use and share your information, including:

• as needed to provide my services, such as to process your order, settle disputes, or provide customer support;
• manage your account;
• email you with special offers on the other products and services we think you might like
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as use your information to provide the services you requested and in my legitimate interest to improve my services; and
• when Olivia Gioielli processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?
I securely store your data and retain it only for as long as necessary to provide you with my services. However, I may also be required to retain this information to comply with my legal and regulatory obligations, resolve disputes, and enforce my agreements. I generally keep your data for the following period of 4 years.

How do we share your data?
I share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfil orders, and provide web hosting, analytics and marketing services.
In addition, I may disclose information about you (i) if I am required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when I believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

Marketing
I want to send you information about products and services of ours that we think you might like. You have the right at any time to stop Olivia Gioielli from contacting you for marketing purposes.

What are your data protection rights?
Olivia Gioielli would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• the right to rectification - You have the right to request that I correct any information you believe is inaccurate. You also have the right to request to complete information you believe is incomplete.
• the right to erasure - You have the right to request that I erase your data under certain conditions.

If you make a request, we have one month to respond. If you would like to exercise any of these rights, please contact us at our email: customerservice@oliviagioielli.com

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?
Olivia Gioielli uses cookies in a range of ways to improve your experience on our website, including:

• keeping you signed in
• understanding how you use our website
• additional information about the specific third-party technologies you use (if any), including Facebook, Pinterest and/or Instagram.

How to manage cookies?
You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function.

• Internet Explorer:
  

1. 1. In Internet Explorer, select the Tools button, and then select Internet options.

   2. Select the Privacy tab, and under Settings, select Advanced and choose whether you want to accept, block, or be prompted for first-party and third-party cookies.

   For more information on Internet Explorer, please see Microsoft's Help Center on enabling cookies.

• Safari:
  

1. 1. Click the Safari menu from the top toolbar

   2. Choose Preferences.

   3. Click the Privacy tab.

   4. Click the Never checkbox for Block Cookies.

   For more information on Safari, please see Apple's Help Center.

• Google Chrome:

1. 1. Click the context menu in the browser toolbar to the right of the address bar.

   2. Choose Settings.

   3. Click "Show Advanced Settings."

   4. Click Content Settings in the Privacy section.

   5. Ensure that the bullet for "Allow local data to be set (recommended)" is checked.

   6. Also, ensure that "Block third-party cookies and site data" is unchecked.

   For more information on Google Chrome, please see Google's Help Center.

• Firefox:

1. 1. Click the Tools menu from the top toolbar.

   2. Choose Options.

   3. Click the Privacy tab.

   4. Under "History" select "Use custom settings for history" from the drop-down menu beside "Firefox will."

   5. Ensure that the checkboxes for "Accept cookies from sites" and "Accept third-party cookies" are both checked.

   6. Click OK.

   For more information on Mozilla, please see Firefox Help for more instructions on enabling cookies.

Changes to our privacy policy
Olivia Gioielli keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 June 2023.

How to contact us
If you have any questions about Olivia Gioielli's privacy policy or the data I hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: customerservice@oliviagioielli.com